privacy policy

Privacy Policy

Elevated Eyecare, P.C.
Effective date: September 9, 2026

About this policy

This Privacy Policy explains how Elevated Eyecare, P.C. ("Elevated Eyecare," "we," "us," or "our") collects, uses, and protects information you provide through our website at www.elevatedeyecare.com and through our text messaging (SMS) program.

Protected health information created or received in the course of your care is governed separately by the Health Insurance Portability and Accountability Act (HIPAA) and by our Notice of Privacy Practices, which is available at our office and upon request. Where this policy and our Notice of Privacy Practices differ with respect to protected health information, the Notice of Privacy Practices controls.

Information we collect

Information you give us. When you contact us, request an appointment, complete a form, subscribe to updates, or provide your mobile number, we may collect your name, mailing address, email address, telephone and mobile numbers, insurance information, and any other information you choose to submit.

Information collected automatically. When you visit our website we may collect your browser type, device type, operating system, internet service provider, referring pages, and pages viewed. This information is not used to identify you personally.

Cookies. Our website uses cookies to remember your preferences and to understand how visitors use the site. You may set your browser to refuse cookies. Some parts of the site may not function properly if you do.

How we use information

We use the information we collect to:

• Schedule, confirm, and remind you about appointments
• Communicate with you about your care, your eyewear and contact lens orders, and your account
• Send billing notifications and secure payment links, including by text message
• Respond to your questions and requests
• Operate, maintain, and improve our website and our services
• Meet our legal, regulatory, and professional obligations

Text messaging (SMS) program

If you provide your mobile number and consent to receive text messages, we may send you messages relating to appointments, order status, and account balances or payment requests. Full program terms are available on our Terms and Conditions page.

Consent. We send text messages only to patients and authorized representatives who have opted in. You may opt in by providing your mobile number and agreeing to receive text messages when you register as a patient, complete an intake or update form, request an appointment, speak with our staff, or reply to a message from us. Consent to receive text messages is not a condition of receiving care or of any purchase.

Opting out. You may cancel text messages at any time by replying STOP to any message from us. You will receive a confirmation and we will not send further messages, other than in response to a later request from you to resume. You may also call our office at (303) 284-9889 to be removed. Reply HELP to any message for assistance.

Message frequency and cost. Message frequency varies based on your appointments, orders, and account activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Security of text messages. Standard text messaging is not an encrypted or secure channel. We limit the health and account information included in our text messages, and we direct you to a secure page when payment or detailed account information is involved. If you prefer that we not use text messaging to communicate with you, tell us and we will use another method.

How we share information

We share information only as described here:

• Service providers. We share information with vendors who perform services on our behalf, such as our electronic health record and practice management system, our payment processor, our text messaging provider, our website host, and our billing and communications vendors. These vendors may use the information only to perform services for us. Where they handle protected health information, they do so under a HIPAA business associate agreement.
• Your care and coverage. We share information with laboratories, insurers, and other parties as needed to provide your care and to obtain payment, consistent with our Notice of Privacy Practices.
• Legal requirements. We share information when required by law, court order, or a governmental or regulatory authority, or where necessary to protect our rights or the safety of others.

We do not sell your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data security

We use administrative, technical, and physical safeguards designed to protect the information we hold against loss, misuse, and unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

• You may decline to provide information, though this may limit our ability to serve you.
• You may opt out of text messages by replying STOP, and out of marketing emails by using the unsubscribe link in any such email.
• You may request access to or correction of your health information as described in our Notice of Privacy Practices.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. Information about minor patients is collected through a parent or legal guardian in the course of care.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the website after we post changes means you accept them.

Contact us

Elevated Eyecare, P.C.
4660 N. Yosemite St., Suite 150
Denver, CO 80238
Phone: (303) 284-9889
Fax: (303) 284-9914
Email: admin@elevatedeyecare.com